Signs of Development
Frequently Asked Questions
RID, Registry of Interpreters for the Deaf

Frequently Asked Questions

The list below includes answers to common questions about our ordering process and how to handle common technical issues. If you have questions about the CEU process and/or how to earn CEUs by using Signs-Of-Development workshops and Study Groups, please reference the CEU FAQ.


What do I do if I ordered a workshop but didn't receive a login email?
First, make sure to check your spam, junk, or bulk mail folder. If the email doesn't appear, send an email to tech@signs-of-development.org and we'll get you a copy.

My order wont go through on the website, can I place it by phone?
Certainly! We are sorry to hear that you are experiencing technical difficulties in using our website, but we absolutely do not want to miss out on the opportunity to show you the great value of our workshops! Send an email to sales@signs-of-development.org (be sure to include your phone #), and we should call you back within 24 hours to place the order by phone.


What additional software do I need to view your videos?
All of our workshops require two pieces of software to be installed. Both are completely free to download and Spyware-Free:

1. Apple Quicktime
Test: http://www.apple.com/trailers/
Download: http://www.apple.com/quicktime/download/

Try to see if you can view one of the trailers on the "Test" link above,
if you can, you shouldn't have any issues with our workshops. If you can
not, then you need to download the software.

2. Adobe Flash
Test: http://www.adobe.com/software/flash/about/
Download: http://www.adobe.com/products/flashplayer/

Again, go to the Test link above, if it says "Adobe Flash Player is
Installed", you are good to go for our workshops. If not, then you need
to donwload and install the product or our workshops will not play
correctly on your system.

The workshop starts correctly, but I cannot see the videos.
Please confirm that you have the required software installed, and that it is testing correctly. If you do, you may want to try opening the workshop with an alternate browser like Mozilla Firefox, some browsers have a security function which can keep our workshops from working correctly.


I get to the first screen of the workshop, but cannot advance past that point.
Many of our workshops feature JavaScript navagation buttons that allow for you to advance through the screens of the workshop. If you cannot see these buttons, chances are good that your browser is preventing javascript from executing properly. This issue is detailed here.


My browser is blocking some of the content from showing correctly.
On some of our workshops, Internet Explorer can block our menus from working correctly (or appearing at all), making it impossible for you to navigate through the screens or even get past the introductory screen. You can attempt to disable this behavior using the procedure outlined in the link below.
http://www.genopro.com/help/report-generator/allow-blocked-content/.

As an alternative (and a recommendation), you can download Mozilla Firefox, which is an alternate browser that does not have the same issues as internet explorer, and has been proven to work very well with all of our workshops:
http://www.mozilla.com/firefox/



Will your workshops play correctly on a Mac?
Yes! All of our videos have been fully tested, and will work perfectly on a Macintosh (assuming that you have downloaded all of the required software).


Do Signs of Development workshops require an internet connection?
Yes, all of our workshops stream from the internet.

Is there a way to make the videos appear larger on my screen?
Not really, but increasing your screen resolution should make the videos appear larger. The size of the video box on our screens is hard-coded into our workshops and is not adjustable. This was done to make sure that the javascript menus and flash animations that accompany our videos work correctly. If you need the videos to be larger, we recommend adjusting your screen resolution to a lower value. This will make the videos (and everything else) on your computer appear larger. For a windows system, the procedure outlined on this site should work well for you.

If this doesn't work or is not an option, the Magnifier tool can be accessed through the start menu- either by searching for "Magnifier" in Windows 7 or greater or in the Accessibility options. If you need further instructions, please email tech@signs-of-development.org

How can I get additional technical support?
Our tech support department will be happy to assist you with any of your technical needs. Just send an email to tech@signs-of-development.org outlining your problem, and we will get back to you within 24 hours to help troubleshoot the issue!


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